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Welcome to PlumbersStock.com where we strive to provide our customers with quality products and service. We have found the following conditions create a mutually beneficial relationship with our customers. By visiting our website you are accepting the following conditions:
All orders will ship within 24 to 48 hours (business days).At PlumbersStock.com we put forth our best effort to ensure that shipping costs are correctly calculated at the time you place your order; however, under some circumstances it is not possible to do so. We reserve the right to notify you after you've placed your order of any additional shipping or handling charges necessary to deliver your order. Please note that these additional charges generally occur when shipping an item via freight. If notified of any additional charges, you have the right to cancel or make any necessary changes to your order.
We offer Economy (USPS Parcel), Ground, Third day, Second day, and Overnight shipping. Canada orders are shipped via USPS or FedEx ground; all other international orders will be shipped via USPS. We also offer LTL Freight Shipping for fragile and larger items. Shipping costs are calculated on the "ship-to" address. To obtain a shipping quote you can contact us at 435-868-4020. Orders are shipped as complete. We will not ship out your order in separate shipments unless you request it. We can divide your order into two different shipments at no additional cost to you. Each subsequent shipment after two shipments is $10.00.
Many shipments are too large, too heavy, or too fragile to be shipped via package service and so they must be shipped by an LTL freight carrier. PlumbersStock.com is not liable for damages that occur during shipment. Upon delivery, the driver will provide a delivery receipt to be signed by the customer, as acknowledgement that the goods have arrived in acceptable condition. Any problems, such as damages or shortages, MUST be noted on the receipt. No claims can be made without this information and Plumbersstock.com will not be held responsible for any discrepancies not specified with the carrier.
Carriers will contact customers before delivery and if they are not able to reach the consignee with information provided (i.e. phone numbers, etc) within a 3-5 business days, storage fees begin to accrue at $75 a week. If no contact is made after a determined amount of time, the product will be re-routed back to Plumbersstock.com and any storage fees, return freight costs, and restock fees will apply and be withheld on any refunds to be made for the returned product.
Sorry, defective items will only be exchanged for the same product.
A 15% restocking fee applies to all stock returns. Product must arrive to PlumbersStock.com in resalable condition. No defects or damages to product or packaging should be present to obtain a full credit (less shipping and restocking fees). All returns must be double boxed for a credit to be issued. Return shipping costs are not covered by PlumbersStock.com and PlumbersStock.com is not responsible for any damages accrued during return shipping. Special order items are NOT returnable and shipping charges are non refundable NO EXCEPTIONS. Any items returned after 30 days of return authorization issuance will be refused. Return authorization must be made within 30 days of customer receipt and no returns will be authorized after 30 days of receipt.
All Unauthorized returns are subject to a 25% restocking fee at the sole discretion of PlumbersStock.com. Exchanges are permitted within 30 days of receipt of order; however, new shipping charges will apply on product "trades" (i.e. items ordered at the customer's error with a request later for a return and a replacement with a new product).
**All returns must be authorized by a PlumbersStock.com representative. Please contact us at 435-868-4020 or email us at Support@Plumbersstock.com to set up a return. You will receive a completed RGA form that you MUST include in your return to receive credit.**
If you purchase an order that is over $4000 either because of an expensive item or because of the quantity purchased of a given item, a return MUST be authorized by a supervisor. Many of these items are special order items that we place for our customers and the manufacturer will not take them back if they are returned back to us. It will then be considered by a supervisor and a decision will be made.Defective and damaged products
If your item was shipped via Freight, it is very important that you check your package and your item for damage BEFORE the driver leaves. The damage MUST be noted upon signing for the item. If damage is not noted, YOU MAY NOT RECEIVE A REFUND OR A REPLACEMENT PRODUCT. If damage is not noted upon delivery, we may not be able to receive a damage claim from the freight company to receive money for that damaged product. The customer in turn will not receive a refund or a replacement item.
PlumbersStock.com generally does not charge you card until your order has shipped. Some orders require special ordering in which the payment must be taken before the product is ordered (i.e. orders shipping directly from the factory or manufacturer directly to the customer). We reserve the right to charge the credit card and investigate any order that seems fraudulent in any way.
At PlumbersStock.com we offer quality products and work hard to provide fast and accurate service. If you receive your order incorrect, damaged, or defective we will work to promptly correct the situation. We will refund or replace any items in this situation, pending availability. In the event of reshipping an item, your item will be shipped using the same shipping method originally used. If expedited shipping is desired, it is the customer's responsibility to pay the difference in cost.
PlumberSstock.com is not responsible or liable for the cost of installation or any costs associated with installation. It is recommended that customers DO NOT schedule a plumber or installer until they have the product in their possession. PlumbersStock.com is not responsible for any liability cost beyond the replacement costs of parts covered by the manufacturer's warranty.
PlumbersStock.com carefully selects images that correctly represent the product listed. Therefore, the colors and finishes depicted on your monitor depend on your monitor. PlumbersStock.com cannot guarantee the correct depiction of color or finish on your monitor.
At PlumbersStock.com we work hard to fulfill and ship your order out as fast as possible. We do reserve the right to back order or cancel orders at anytime for any reason. In the event this happens, you will be notified via email of the expected lead time or cancellation.
Plumbersstock.com reserves the right to cancel or refuse any order at anytime.