*PLUMBERSSTOCK EXPERT* responded:
Hello there! Thank you for trusting PlumbersStock to answer your questions. We are sorry to hear about that. To install the escutcheon on the valve, make sure that the diverter/volume shaft aligns with the mating key slot on the top of the diverter/volume spindle. Next, push the assembled escutcheon against the wall and secure the valve with two escutcheon screws (T3-28). Then, snap the Dial (T-130A) into the escutcheon slots provided. For more information, please refer to page 3 of this Installation Guide. We hope this helps. Thank you for choosing PlumbersStock.com. Have a great day!