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Hi! Thank you for asking about the Shoemaker 425 18"X18" diffuser. For shipping inquiries, it would be best to contact our Customer Service Department at 435-868-4020 from 7 AM to 7 PM MST (Mon-Fri) or through support@plumbersstock.com. You may also inquire about Expedite Shipping if you need this Shoemaker 425 quickly. Thank you for visiting PlumbersStock.com!

Hi, there! Thank you for taking interest in the Shoemaker 425-18X18 step-down ceiling diffuser. With regards to your concern, you may refer to this Returns and Exchanges Policy page where you can find the terms and conditions that cover items that may be returned, such as defective and damaged products. Should you have further questions or concerns, please contact one of our customer support specialists at 435-868-4020 from 7 AM to 7 PM MST (Mon-Fri) or through support@plumbersstock.com. Have a nice day!

I received this item and was just told by customer service that it cannot be returned. I have no idea why.