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All items shipped via package service (i.e. UPS, FedEx, USPS, etc) that have been damaged in transit must be refused at delivery or a claim filed within 14 days of receipt from delivery, Please open and inspect all packages upon delivery to identify any damages immediately. No claims can be made without this information and PlumbersStock.com will not be held responsible for any discrepancies not specified with Plumbersstock.com or the shipping company. PlumbersStock.com will not be held responsible for any claims made after 14 days of customer receipt. If your item was shipped via Freight, it is very important that you check your package and your item for damage BEFORE the driver leaves. The damage MUST be noted upon signing for the item. If damage is not noted, YOU MAY NOT RECEIVE A REFUND OR A REPLACEMENT PRODUCT. If damage is not noted upon delivery, we may not be able to receive a damage claim from the freight company to receive money for that damaged product. The customer in turn will not receive a refund or a replacement item.
Refunds will be given upon receipt and inspection. Returned products will be verified to be in new/salable condition before refund will be given. The refund will be applied to the same credit card payment was take from. All credit card refunds take 5-7 business days to process. PlumbersStock.com generally does not charge your card until your order has shipped. Some orders require special ordering in which the payment must be taken before the product is ordered (i.e. orders shipping directly from the factory or manufacturer directly to the customer). We reserve the right to charge the credit card and investigate any order that seems fraudulent in any way.
To obtain a price quote please contact our customer service at 435-868-4020. You will receive a verbal quote over the phone. A verbal quote must be paid for immediately or verified via email to be valid. If you receive a formal PlumbersStock.com quote with a quote number, it is good for 30 days. The quote number must be provided to receive quoted price.
It is the responsibility of the customer to inspect the product upon delivery to make sure it meets installations requirements. DO NOT alter or install the product until you are sure that you have the correct product free of damage. Once the product has been installed, it is no longer returnable and is only covered by the manufacturer's limited warranty.
At PlumbersStock.com we offer quality products and work hard to provide fast and accurate service. If you receive your order incorrect, damaged, or defective we will work to promptly correct the situation. We will refund or replace any items in this situation, pending availability. In the event of reshipping an item, your item will be shipped using the same shipping method originally used. If expedited shipping is desired, it is the customer's responsibility to pay the difference in cost.PlumberSstock.com is not responsible or liable for the cost of installation or any costs associated with installation. It is recommended that customers DO NOT schedule a plumber or installer until they have the product in their possession. PlumbersStock.com is not responsible for any liability cost beyond the replacement costs of parts covered by the manufacturer's warranty.
PlumbersStock.com carefully selects images that correctly represent the product listed. Therefore, the colors and finishes depicted on your monitor depend on your monitor. PlumbersStock.com cannot guarantee the correct depiction of color or finish on your monitor.
At PlumbersStock.com we work hard to fulfill and ship your order out as fast as possible. We do reserve the right to back order or cancel orders at anytime for any reason. In the event this happens, you will be notified via email of the expected lead time or cancellation.
PlumbersStock.com strives to ship orders as soon as possible. Orders can be cancelled at anytime before shipment. To cancel your order, please contact our customer service department at 435-868-4020 to cancel your order. There are no cancellation fees as long as the product has not been shipped. If the product has been shipped it cannot be cancelled. The customer will need to receive the item and follow the return policy.
At PlumbersStock.com we make every attempt to make sure that our prices and product information is correct. However, we are not liable for any typographical errors or pricing listed in error on our website. Plumbersstock.com reserves the right to cancel or refuse any order at anytime.
