Symmons Museo Two-Handle Widespread Vessel Lavatory Faucet with Pop-Up Drain Assembly, 2.2 GPM, Satin Nickel - SLW-5312-STN

Hola! Thank you for taking an interest in the Symmons SLW-5312-STN Museo two-handle widespread vessel lavatory faucet with pop-up drain assembly. We are sorry for the trouble you are experiencing. To troubleshoot, first ensure that the plunger assembly is correctly installed, as the linkage connecting the plunger rod to the drain stopper can sometimes become loose or misaligned. Tighten any loose screws and ensure the rod is securely connected to the stopper. Inspect the parts for any visible damage or wear, as these might need replacement if they are broken or excessively worn. Additionally, adjust the lift rod to make sure it is properly aligned and moves the stopper up and down smoothly. Cleaning all components thoroughly can also help, as debris and buildup may interfere with proper functioning. If the issue persists, Symmons offers a lifetime warranty on their products in residential settings, and your faucet may be covered under this policy. Please check your warranty details or contact Symmons customer service directly for a possible replacement. Since you purchased the sprayer from us, we can also assist you with a return & exchange if it falls within our return policy period. Please provide your order number and any relevant purchase details so we can expedite the process for you. For immediate assistance, please contact our Customer Service Department at 435-868-4020 from 7 AM to 7 PM MST (Mon-Fri) or through e-mail at support@plumbersstock.com. They will be more than happy to assist you further. We hope this information helps. Thank you for choosing PlumbersStock - your helping hand in creating a better home. Have a great day!