*PLUMBERSSTOCK EXPERT* responded:
Hello! We appreciate your question for this Mansfield 361-3-WHT white Alto bidet. Before removing the aerator, you need to turn the faucet off first. Then, turn the aerator in a counterclockwise direction until it is removed. For more technical assistance, it would be best to contact the manufacturer at 1-877-850-3060. As our valued customer, you are entitled to receive our limited offers and special discounts. Just sign up for our newsletter by entering your email address in the field provided below and get the latest updates on PlumbersStock's exciting deals! Thank you for visiting PlumbersStock.com!