*PLUMBERSSTOCK EXPERT* responded:
Hi! We appreciate your inquiry about our Symmons T-17 nut, gland, brass. According to Symmons, it could be that the T-34 screw (the flat head screw on the cap assembly), was inadvertently tightened. This screw, when screwed in, limits the rotation of the handle. Also, if the handle is simply hard to turn, it could be that the T-17 is too tight. Symmons have provided this Instruction Guide to better help you with your concern. Hope this helps. If you have other questions, please do not hesitate to ask and we will be more than happy to assist you. Thank you for visiting PlumbersStock.com and have a great day!